FAQ

Where is the store based?
Glendora, CA

What is the return and exchange policy?
If for any reason you need to return or exchange your Look Alive product, please email us at look.alivela@gmail.com with the information regarding your return or exchange.

Do you accept orders placed outside of the US?
Of course. We want Look Alive threads to be worn no matter where you are.

How long will it take to receive my order?
Once we ship it you should get your new threads in 2┬áto 12 “business” days (depending on the efficiency of your local postal service). International shipping on the other hand may vary between 2 and 12 weeks.

How do I pay for my order? Is it secure?
Our checkout process is powered by PayPal, one of the most trusted online payment solutions on the web. Because of this, we have all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

What if something is wrong with my order?
If you have a problem with an order, please contact us directly, either through the Contact Page or email us at look.alivela@gmail.com.